Introduction

Access to and use of royalgreenmark.com and the products and services available through the website are subject to the following terms, conditions, and notices (“Terms of Service”). By browsing through these Terms of Service and using the services provided by our website (www.royalgreenmark.com), you agree to all Terms of Service along with the Privacy Policy on our website, which may be updated by us from time to time. Please check this page regularly to take notice of any changes we may have made to the Terms of Service.

Service Availability

We reserve the right to review, withdraw, or amend the services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire website.

Privacy

Our Privacy Policy, incorporated by reference in these Terms of Service, sets out how we will use the personal information you provide to us. By using this website, you agree to be bound by the Privacy Policy and warrant that all data provided by you is accurate and up to date.

Product Exactness

The images of the items on the website are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that your computer’s display of the colors accurately reflects the color of the items. Your items may vary slightly from those images. We take all reasonable care to ensure that all details, descriptions, and prices of items are as accurate as possible.

Pricing

We ensure that all details of prices appearing on the website are accurate; however, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible. If we are unable to contact you, we will treat the order as canceled. If you cancel and you have already paid for the goods, you will receive a full refund. Additionally, prices for items may change from time to time without notice. However, these changes will not affect orders that have already been dispatched. The price of an item includes VAT (or similar sales tax) at the prevailing rate for which we are responsible as a seller. Please note that the prices listed on the website are only applicable for items purchased on the website and not through any other source.

Payment

Upon receiving your order, we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.

Payment options available:

• Debit card/ Credit Card
• Cash on Delivery
• Apple Pay (might not be available in some cases)

Violation & Termination

You agree that ROYAL GREEN MARK (Pvt) Ltd may, in its sole discretion and without prior notice, terminate your access to the website and block your future access if we determine that you have violated these Terms of Service or any other policies. If you or the Company terminates your use of any service, you shall still be liable to pay for any service that you have already ordered.

Contact Information

If you have any questions, comments, or requests regarding our Terms of Service or the website, please contact us at info@royalgreenmark.com.

Order Status

You can check the status of your order by simply going to “My Orders” and referring to the status column for the status.

Service & Complaints

The satisfaction of our members is close to our hearts. Therefore, we endeavor to deal with your concerns as quickly as possible and always provide you with our feedback after receiving your input. For service inquiries, please contact our customer service department: Email: info@royalgreenmark.com.

Incorrect Order or Product Damaged When Received

We take the utmost care while packing your order to ensure that the right product reaches you in the safest way. However, if upon receiving the order, the product is incorrect or is damaged in transit, it will be replaced. The process is hassle-free. In such cases, all you need to do is inform us on the same day of receiving the order by notifying the delivery agent, writing to us at info@royalgreenmark.com, or calling the contact number mentioned in the Contact Us section, and your request will be taken care of. If you fail to inform us on the same day of receiving an incorrect or damaged product, the product will be considered sold and will not be replaced or refunded.

Returns

No item purchased online can be returned at the store under any circumstances. Items can only be returned on the same day of delivery with the delivery agent in cases like damaged or incorrect products. The returned item will be replaced with the actual product in your order within a maximum of 7 days. No exchange with any other product is allowed.

Disclaimer of Guarantee

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. You agree that from time to time we may remove the service for indefinite periods or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. All products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representations, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, and title.

Liability

You will not hold Royal Green Mark responsible for other users’ content, actions, inactions, or collaborations. We have no control over and do not guarantee the quality, safety, or legality of the collaboration advertised, the truth or accuracy of users’ content, the ability of parties to deliver on collaboration, or that the parties will complete a transaction.

We cannot guarantee continuous or secure access to our services, and the operation of the website may be interfered with by numerous factors outside of our control. Accordingly, to the extent legally permitted, we exclude all implied warranties, terms, and conditions related to the use thereof. We are not liable for any loss of money, goodwill, or reputation, or any special, indirect, or consequential damages arising out of your use of the website and services. Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages, so such disclaimers and exclusions may not apply to you.

You must ensure that your access to the website and Royal Green Mark services is not illegal or prohibited by laws that apply to you. You must take precautions to ensure that the process you employ for accessing Royal Green Mark services does not expose you to the risk of viruses, malicious computer code, or any other form of interference that may damage your computer system. We do not accept responsibility for any interference or damage to any computer system that arises in connection with your use of the website or any linked website.

We do not accept liability for any losses arising directly or indirectly from a failure to provide any service, corruption or loss of data, errors or interruptions, any suspension or discontinuance of service, or any transmissions by others in contravention of the registered members’ obligations as set out in these Terms of Service.

User Conduct

You acknowledge that we may not be able to confirm the identity of other registered users or prevent them from acting under pretenses or in a manner that infringes the rights of any person.